About Us

TopQuote is a UK based insurance broker, helping people every day, just like you to protect against the financial impact of death, illness or unforeseen circumstances that impact your income or your home.

We work with some of the largest insurance companies in the industry, offering Defaqto-rated products which have achieved a 4- or 5-star rating, so you can rest assured you’re getting some of the best quality insurance available.

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Customer

Charter

1. We put your needs before our own
2. We ensure the information that we provide is correct and up to-date.
3. We make sure the products and services we offer suit your individual needs.
4. We stay in touch throughout the whole process - from enquiry to sale and beyond.
5. If we can’t provide the right product, we’ll see if one of our provider partners can help.
6. We update you on any changes or improvements that impact your policy or situation.
7. We make sure that when we say we’ll do something, we do it.
8. If we make a mistake, we do our utmost to put it right.
9. When customers need us, we make ourselves available at the earliest opportunity.
10. We continue to help and support poorly children by donating company funds to the appropriate chosen charities each year.

Customer Charter

We value our customer relationships so much that we have created the Top Quote Customer Charter. It’s our ten-point customer promise.
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We put people, not products first. Once we’ve received your details by telephone, we visit our life insurance and critical illness customers at home, making sure to answer any questions you have and completing the paperwork in person.

Our client account manager service also means that we get to know your individual needs. Whatever your circumstances, we can help find the right solution for both you and your family.

Watch David’s story.

People we've helped

The phone call which helped me to decide on this was excellent, polite and very clear. It helped give info without a ‘hard sell’ in any way. I appreciated both the phone call and the visit to go through documents relating to the new policy. The courier was also excellent. Thank you.

Mrs Barrick
Northamptonshire

I was very happy with the service I received from Liton during his phone call. He was very helpful and full of information regarding my current policy and also gave good, solid information regarding out new policy. Bill, as usual, was prompt and pleasant.

Mrs Anderson
Aberdeenshire

Top Quote deal with your requirements extremely efficiently. Treat you like yours is the only policy they deal with. A very experienced team of people that answer every question however silly it may seem... I am very happy with my policy and would recommend Top Quote every time! if I could give more than 5 stars I would. Thank you.

Mike
(Trust Pilot)

Fantastic experience buying life insurance-very detailed explanation and prompt follow up.

AG
(Trust Pilot)

Friendly service, and very polite and helpful in making me understand the choices I had and didn’t try to rip me off.

Robert
(Trust Pilot)

I have found the customer service to be excellent, people that answer the phone and take the time to ensure that you have all that you need, highly recommended.

Mr Kilmartin
(Trust Pilot)

What a fantastic team they have, customer service second to none. Always dealt with us in a friendly and professional manner. Any questions asked by phone/email quick response. We had the pleasure in dealing with Tan, made us feel at ease and explained everything in a way we understood. Had a follow up call, remembering our last conversation, really felt like we were speaking with a friend. HIGHLY RECOMMENDED!

Emma
(Trust Pilot)

Everyone I spoke to at Top Quote were extremely helpful, friendly, took time to explain details so that I was able to make informed choices on the policies I purchased. Very understanding staff when I needed more time to get the practicalities sorted due to having a busy family life. Overall great service and experience.

Bernadette
(Trust Pilot)

Excellent service and assistance from the team, the follow-ups are also very useful and great advice. Everything is in plain English too and they are prepared to run through details a number of times to ensure clarity. Having the courier deliver and go through the documents prior to endorsement really gives confidence in the insurance products and services.

Kim Davenport
(Trust Pilot)

I have been very impressed with my experience of TopQuote. Everything was explained clearly and professionally and I was able to make my own decision without pressure. All in all, a very smooth process. Thank you.

Mr Evans
Hereford

TopQuote

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