Our claims statistics aren’t just numbers – they’re real people that we’ve helped in their time of need. We’re committed to making sure our claims process supports customers and their families through tough times.
To improve efficiency for claimants Legal and General support digital documentation, unless paperwork is preferred at the claimants’ request.
Personal claim handler
Claimants have a named point of contact, providing regular updates as agreed.
Trained claims assessors
We have over 60 trained claim assessors who handle each claim with compassion and understanding.
Dedicated customer experience team
Working across all areas of our Insurance Division, they ensure that customer feedback is acted upon and improvements are made.
Simpler claim journeys
With Term bereavement claims we gather as much information from the customers upfront, making the whole experience quicker and easier.